Last Updated: 17/10/25

At SILK TIMBER, we respect your privacy and are committed to protecting your personal
information. This Privacy Policy explains how we collect, use, and safeguard your
information when you use our website, purchase our products, or engage our
interior decor services.

1. Information We Collect

We may collect the following types of information:
• Personal Information: Name, email address, phone number, billing and
shipping address, payment details.
• Account Information: Login details if you create an account with us.
• Transaction Information: Records of purchases, returns, and service
bookings.
• Design Service Information: Room dimensions, photos, style preferences,
and project details shared with us.

2. How We Use Your Information

We use your information to:
• Process and fulfill your orders
• Deliver products and services
• Provide customer support
• Send order updates, invoices, and receipts
• Comply with legal and regulatory requirements

3. Sharing Your Information

We will never sell your personal information. We may share your information only
with:
• Service providers (e.g., courier/delivery companies, payment processors)
• Design partners/suppliers (only when necessary to complete a project)

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality,
analyze traffic, and personalize content. You can control cookie preferences in
your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your
personal data from unauthorized access, loss, or misuse. However, no online
transmission is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Under POPIA (and GDPR if applicable), you have the right to:
• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to certain types of processing
• File a complaint with the Information Regulator (South Africa)
•
To exercise your rights, please contact us at info@silktimber.co.za or
keishasotaka@gmail.com.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the
purposes outlined in this policy, or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on
this page with a revised “Last Updated” date.

10. Contact Us

For any questions regarding this Privacy Policy or how we handle your personal
data, please contact us:

SILK TIMBER
Email: info@silktimber.co.za
Phone: 071 027 4919